Pick a service from the Home screen, add it to your cart, choose a pickup slot and address, then confirm payment. Your tailor is assigned instantly.
Before pickup, yes — open My Bookings and contact support, and we will add the service to the same order.
Standard orders take 3 days from pickup. Guaranteed 6-hour express delivery is available on eligible services.
A verified Darzito pickup executive collects your garments and fabric from your doorstep in the slot you selected.
Yes. Open My Bookings, select the order and request a reschedule before the executive is dispatched.
Yes — add the alternate address in Saved Addresses and tell support before the order is packed.
Update your sizes in My Profile > Measurements. Changes apply automatically to any upcoming booking before stitching begins.
Report the issue within 48 hours of delivery and we will re-alter the garment free of charge.
Yes, our executive can record your measurements at pickup if you have not saved them in the app.
UPI (including Google Pay), cards, net banking, wallets and Cash on Delivery.
Your booking is confirmed right away and you pay the delivery executive in cash when your garments arrive.
All online payments are processed by Razorpay over an encrypted connection. We never store your card details.
Service price plus any express fee, delivery charge and taxes. The full breakup is shown in Bill Details before you pay.
Deliveries within 5 km of our workshop are free. Beyond that a distance-based charge applies and is shown upfront.
The 6-hour express fee depends on your cart value and is displayed on the cart screen before checkout.
Orders can be cancelled free of charge within 30 minutes of booking, and up to 2 hours after pickup before cutting begins.
Eligible refunds are initiated immediately and reach your original payment method within 5-7 working days.
Yes, and since nothing was charged there is nothing to refund.
Enter your email to receive a one-time code, or use Continue with Google.
Go to My Profile > Edit Profile to change your name, photo, email and phone number.
Share your code from Refer & Earn. You receive wallet credit once your friend's first order is delivered.
Every tailor is background-checked, skill-tested and rated by customers after each order.
Report it from Help > Report an Issue. Verified damage is compensated as per our fabric protection policy.
Start with the AI assistant in Chat with Support — it escalates to our team whenever needed.